Privacy Policy

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Privacy Policy

Install Maintain Sustain Ltd (IMS Ltd)

1. Introduction

Install Maintain Sustain Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of any personal information you provide to us through our website. This Privacy Policy explains how we collect, use, and protect your information in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Name, email address, phone number, postal address, and other information you provide when contacting us or requesting services.
• Technical Information: IP address, browser type, operating system, and website usage data collected via cookies and similar technologies.
• Marketing Information: Your preferences for receiving communications from us.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to inquiries and providing our services.
• Processing orders or requests.
• Sending updates, newsletters, or marketing communications (where you have consented).
• Improving our website, services, and customer experience.
• Complying with legal obligations.

4. Legal Basis for Processing

We process your personal data based on:

• Your consent.
• Performance of a contract or to take steps at your request prior to entering a contract.
• Compliance with legal obligations.
• Our legitimate interests, such as improving services and protecting our business.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Service providers who assist us in delivering services, such as IT, marketing, or payment processing providers.
• Legal or regulatory authorities if required by law.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences via your browser settings.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise your rights, please contact us.

9. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Install Maintain Sustain Ltd